We deliver to the UK (which includes Wales, Scotland, Northern Ireland) and selected countries listed on the website.
We will usually deliver to the delivery address stated in your website order. Should this address be wrong all charges incurred will be payable by the customer.
You order will be processed within 3-5 working days as it states on the invoice. We will do our best to get your item to you as quickly as possible. So for example if you make an order on Monday we will count Tuesday as the first working day and send out your order so that it arrives within 5 working days. We do not count weekends or public holidays as working days. At times there are unforeseen circumstances beyond our control which means an order may arrive later than this, if this happens we will do our best to confirm when the order will reach you.
Please contact us before placing an order if you have any delivery questions or concerns.
If goods are lost or damaged in transit, please advise us as soon as possible and in the case of damage, no more than 48 hours after receipt of such goods. You will need to make a claim against Royal Mail (or other applicable delivery company) in such circumstances and you agree not to hold us liable and await compensation from the Royal Mail/other company. The reason you need to make the claim is because if we make the claim we only get paid the cost price of the product, not the retail price.
We may, at our absolute discretion, consider a refund or return and exchange for goods damaged in transit.
Returns and Cancellations
You can cancel your order at any point before we email you to say your order has been shipped without any cost. Email or call 01623 601056.
You can return the goods and receive a full refund of the purchase price if you email firstname.lastname@example.org or call 01623 601056 WITHIN SEVEN BUSINESS DAYS FROM THE DATE YOU RECEIVE THEM (the “7 Day Guarantee”). You do not need a reason to want to return the goods.
If you want to return the goods under the 7 Day Guarantee, you are totally responsible for the cost of returning the goods to us. You are responsible for loss or damage to the goods and so we recommend that you return the goods by Royal Mail Recorded or Special Delivery.
Any goods returned under the 7 Day Guarantee must be in saleable condition and in their original packaging. The cost of rectifying any damage to the goods or packaging will be deducted from any refund made.
If you fail to return the goods to us within 10 business days, we will arrange for them to be collected by courier and you will be liable for those collection costs.
We will refund the purchase price in full within 10 business days of our receipt of the goods.
This cancellation policy does not affect your statutory rights.